Returns or exchanges will be accepted within 8 days of delivery and will not include the actual shipping costs.
In case your order qualified for a free (discounted) shipping or delivery cost, actual shipping/delivery cost would be deducted from your refund. If you are not sure what's the cost, please call.
If you request a pickup service for you return from us, additional cost may apply.
Our delivery & assembly is just a complimentary service to you.
A 20% restocking fee will apply to any item returned.
Returns without original packaging are not subject for return, there are no exceptions.
Please understand, we are not direct importers or manufacturers of our products and these products have to be returned to supplier's warehouse, and without original condition and packing, they can't be. Item(s) must be in original packaging & must not be assembled. Returns not in original packaging, or assembled items will not be accepted for return.
Assembled items cannot be returned.
No furniture manufacturer will accept previously assembled piece of furniture. We're acting as a chain between manufacturer/wholesaler and you, our customer, and generally have nothing to do with assembled piece of furniture that you might want to return.
Returns of the damaged/scratched items will not be accepted for return.
Special Order items are not returnable.
Mattresses & rugs if unpacked are not returnable.