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Shipping Policy

SHIPPING

Provided by UPS Freight Delivery Company:
Many items that we sell are too heavy or too large to ship using a Small Parcel carrier. Therefore, the best option is to ship it to you using a common carrier. Truck freight is different than standard UPS, FedEx or US Mail in that you will be responsible for carrying the item from the truck into your house or wherever it's going. For residential deliveries Truck Freight also differs from Small Parcel in that you will be contacted by the shipping carrier to schedule a delivery appointment. Most companies offer appointment windows (usually 2-4 hours) between 8:00 am and 5:00 pm EST, Monday through Friday.

Remember that you must inspect the package at the time of delivery. If the box has any damage, or if there is any reason for you to be at all concerned about damage, please write "PRODUCT DAMAGED" clearly on the sheet that they ask you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem.

Please keep in mind that you may need a couple of people to help unload the item(s) if you are ordering a very large or heavy product. Alternatively, most truck freight companies provide additional services to help you move items from the truck into your house. Once we email you the tracking information you can contact the shipper directly to inquire about additional services. You would be responsible for directly paying the truck freight carrier for any additional services.

The service covered all US 48 continental states. No assembly provided. Garbage/packaging removal is not available, since no unpacking is provided.
Average time of delivery: 1-3 weeks. UPS Freight will contact you directly with delivery arrangements.



DELIVERY

Provided by our truck:
Delivery inside your house with assembly included. Generally no restrictions about assembly/weights/etc.

The service covered parts of NY, NJ, CT, VA, NC, SC and Florida.


Average time of delivery depends on your location. For most areas within 2-7 hours drive from NYC and NJ we provide a delivery within a business week. In case of extreme delivery conditions we can offer you an extra charge. Please let us know about walk-ups, etc. Garbage/packaging removal is not available, but we can assist you in storing packaging materials outside.